RESEARCH & MANUFACTURING

Q1 : Are there references or research data available on Nutritional Immunology and/or E. Excel’s products?
A1 : Education and research are the cornerstones of E. Excel International. Its magazines eg The Excellent Magazine and other publications impart the wealth of knowledge on Nutritional Immunology and its related research, news about E. Excel products as well as introduction to the ingredients used. Dr Jau-Fei Chen has also published the following books:
• Nutritional Immunology
• Plant Foods & Nutritional Immunology: A Scientific Approach
• Enjoying Health & Longevity With Nutritional Immunology
• Cancer & Nutritional Immunology

Q2 : Does E. Excel grow its own botanical ingredients?
A2 : E. Excel does not cultivate all its plant ingredients. E. Excel has been around for about 20 years; in comparison, cactus requires decades of growth. Hence, it is harvested from external sources. Consumers are assured that no effort has been spared in regulating the entire manufacturing process — from growth, harvest to final production to ensure the highest quality. E. Excel does stringent tests repeatedly to ensure the purity and quality of its products.

Q3 : Where are E. Excel’s ingredients grown?
A3 : E. Excel’s ingredients are grown in different regions around the world. Strict tests are conducted to ascertain the suitability of the soil for optimum plant growth before planting the crops. Hence, the plants selected by E. Excel are from the areas most suitable for their growth every year.

Q4 : Are all of E. Excel’s raw materials organically grown?
A4 : Not all of E. Excel’s plant food ingredients are organically grown. Ingredients such as cactus and ginseng require years of growth before they are ready for harvesting. In addition, E. Excel’s plant food ingredients are cultivated in different regions around the world. Different countries have different interpretations and methods of organic farming. E. Excel International is deeply committed to developing the highest quality Nutritional Immunology products in the world. Freshness and purity of ingredients is guaranteed through E. Excel’s rigorous testing of products at all stages — from planting, harvesting and processing to packaging. We do not compromise on safety and hygiene of both raw materials and finished products.

Q5 : If I consume the combination of ingredients present in E. Excel products, will I reap the same benefits as consuming the products?
A5 : E. Excel’s products are formulated upon the science of Nutritional Immunology and much time and effort is spent on the manufacturing process, which includes:
1. Researching the different types of plant food that contain the most abundant phytochemicals, antioxidants and polysaccharides;
2. Studying which plant species is most beneficial to the human immune system. For example, there are over 80 species of ginger but all contain varying amounts of nutrients;
3. Analyzing which parts of a plant are most nutritious;
4. Selecting the most appropriate harvest time. For example, the older the ginseng, the better it is, as ginseng harvested at a young age yields little nutritional benefit. Mushrooms should be harvested when they are still young to obtain optimum quality;
5. Using appropriate processing techniques. For example, some plants must be heated before use while others should not be heated.
E. Excel’s products are effective because of the amount of research and professional expertise devoted to each product formulation. Every single product is highly concentrated and packed using state-of-the-art packaging to ensure that the nutrients will not be lost. Thus, even if you buy the same ingredients used in
E. Excel products and mix them yourself, their concentration is not comparable and hence, their effect is not the same as E. Excel products.

Q6 : Why do different countries use different ingredients for the same product?
A6 : E. Excel produces formulations that adhere closely to the regulations of a particular country. For example, E. Excel Korea’s products do not contain ginseng because Korea is a major exporter of ginseng and does not encourage the import of products with ginseng as their key ingredient. However, consumers can rest assured that E. Excel employs cutting-edge technology in using different ingredients to achieve the same effect. For example, grape seed is high in antioxidants, phytochemicals and Proanthocyandin or OPC, but OPC can also be extracted from grape skin and other fruit skins.

Q7 : Are E. Excel’s products safe? Which health regulatory authorities have inspected them?
A7 : E. Excel’s products are manufactured in the USA, Singapore and Shanghai. In addition to E. Excel’s own stringent tests, E. Excel’s products are inspected by all countries that import them, including China, Hong Kong, Taiwan, Europe, Canada, Korea, Malaysia, the Philippines and Thailand. Our products have been used by tens of thousands of consumers around the world for nearly 20 years. This is the best testimony of the effectiveness of our products.

Q8 : What makes E. Excel’s products so different from other herbal supplements?
A8 : Our products are the only products researched and formulated according to the principles of Nutritional Immunology, a science pioneered by our founder Dr Jau-Fei Chen. It studies the intimate link between nutrition and the immune system.

VITAMINS

Q1 : What are vitamins?
A1 : Vitamins are organic substances required by our body for daily sustenance and also active substances needed for maintaining health. The human body cannot manufacture vitamins, which play a crucial role in its growth, metabolism and development.

Q2 : Can folic acid reduce cancer risk?
A2 : Folic acid, closely related to folate, is a B vitamin. It may be found in many vegetables, soy, fruits and whole grains. Lack of folic acid is said to increase risk of colorectal cancer and breast cancer. Scientists recommend taking folic acid from wholesome plant foods to reduce cancer risk.

Q3 : Can vitamin C reduce cancer risk?
A3 : Vitamin C is found in many fruits and vegetables and many studies have linked such fruits and vegetables with cancer prevention. However, there are no studies that show vitamin C can reduce cancer risk.

Q4 : Why doesn’t E. Excel list the vitamin and mineral content on most of their products?
A4 : E. Excel strongly believes in the effectiveness of wholesome plant foods and committed to researching on how plant nutrients enhance human immune functions. It emphasizes on phytochemicals, antioxidants and polysaccharides, which are essential for a healthy immune system. E. Excel products focus on how to improve the human immune system and not the simplest nutrition.

However, E. Excel will list the vitamin and mineral content for products in certain countries if their health regulatory authorities require it.

Q5 : What is the difference between wholesome nutrition and vitamin supplements?
A5 : Vitamin supplements contain man-made nutrients and cannot prevent diseases. They cannot be compared with wholesome plant foods as they contain only certain plant nutrients. Unlike wholesome plant foods, excess intake of vitamin supplements may have harmful side effects. Wholesome plant foods are rich in nutrients such as phytochemicals, antioxidants and polysaccharides, which can strengthen the body’s immune functions.

Q6 : Can vitamin pills replace a balanced diet?
A6 : No. Vitamins are best obtained from wholesome plant foods. Consuming vitamin supplements to make up for an unbalanced diet may result in over reliance on vitamin supplements; an overdose may even result in vitamin toxicity.

Q7 : Can vitamin pills reduce cancer risk?
A7 : There is still no conclusive evidence that vitamin supplements reduce cancer risk. Clinical reports to prove the link between vitamin supplements and reduced cancer risk have been disappointing. Some studies have shown that vitamin supplements reduced stomach cancer risk in severely malnourished people in parts of China and South America. However, when high doses of vitamin supplements were administered, results showed no benefits and even harm in some cases.
Many experts maintain that wholesome plant foods are the best source of nutrients. They feel that a diet rich in fruits, vegetables and other plant foods may reduce cancer risk as these foods contain many healthy compounds such as antioxidants, phytochemicals and polysaccharides, which cannot be found in vitamin supplements.
Till today, scientists have not been able to synthesize a compound that has the same beneficial effects as wholesome plant foods.

Q8 : Will I experience side effects if I overdose on vitamin supplements?
A8 : Excess intake of the following vitamins may have harmful side effects:
• vitamin A — osteoporosis, fatigue and liver damage.
• vitamin B — numbness and depression.
• vitamin C — heart and liver diseases.
• vitamin D — kidney diseases.
• vitamin E — lowered immune function and fatigue.

Q9 : Unlike excess intake of vitamin supplements, eating large amounts of plants foods will not cause harmful side effects. Why?
A9 : Vitamins in wholesome plant foods exist in their natural molecular structure. Thus, they are easily digested and absorbed by the body, and will not cause harmful side effects. When vitamins are extracted from real foods and made into pills, they are no longer complete nutrients, as they no longer coexist in harmony with other nutrients. They are similar to drugs and when taken in large amounts, cause harmful side effects. When vitamins are in, say, an orange, they are antioxidants. However, once they are extracted, they produce large quantities of free radicals that are harmful to our body.

Q10 : Why do I still take E. Excel’s products if I am already taking vitamin supplements?
A10 : E. Excel’s products are formulated according to the science of Nutritional Immunology. Its products are high in phytochemicals, antioxidants and polysaccharides needed for optimal health. Vitamins may have harmful side effects and cannot replace the functions of phytochemicals and polysaccharides. E. Excel’s products are made from wholesome plant foods. The natural nutrient content is not compromised even during the packaging process. Wholesome nutrition provides more long-term benefits for the body than synthetic vitamin supplements.

USE OF PRODUCTS

Q1 : Do E. Excel’s products contain caffeine or stimulants?
A1 : All E. Excel’s products do not contain caffeine and stimulants.

Q2 : Do E. Excel’s products contain steroids?
A2 : E. Excel’s products are whole food supplements derived from plant foods. They do not contain animal steroids or hormones. Some plants contain plant hormones called phytosterols. These are beneficial to the body and do not cause harm.

Q3 : Will consuming E. Excel’s products cause an increase in cholesterol level?
A3 : All E. Excel’s products do not contain cholesterol and cannot cause an increase in cholesterol level. If your blood pressure and cholesterol levels have been raised, do watch your daily diet. For further inquiries, please consult your doctor for advice.

Q4 : Are E. Excel’s products suitable for everyone?
A4 : Both the healthy and unwell need to nourish their immune systems for better prevention of diseases and faster recovery from illnesses. E. Excel’s products are not medications. They are botanical food products based on the science of Nutritional immunology to supplement your nutrient sources and help provide balance to your daily diet.
E. Excel’s products are not intended to cure any diseases and should not be used as a substitute for professional medical diagnosis and treatment. If you experience any discomfort, please consult your doctor for advice.

Q5 : When should I consume E. Excel’s products?
A5 : E. Excel’s products are not medications and may be enjoyed as a valuable source of nutrition at anytime of the day.

Q6 : Which E. Excel’s products should I begin with?
A6 : Both Symphony of Excellence and Daily Nutrition Pack are suitable for daily consumption and can be taken together with other E. Excel products to achieve optimum nutritional balance. For effective prevention of diseases and boosting of the immune system, it is recommended that other E. Excel’s products be taken in combination with Symphony of Excellence and Daily Nutrition Pack.

Q7 : How much of the product should I consume?
A7 : E. Excel’s products may be taken according to the recommendation printed on the packaging. E. Excel’s products are botanical food products and not medications. Hence, they do not cause side effects. Like normal food, you may adjust the quantity of each product consumed to suit your preference.

Q8 : Can I replace my regular meals with E. Excel’s products since they are highly concentrated foods?
A8 : E. Excel’s products are highly nutritious but do not contain enough fat or calories to replace a meal. However, E. Excel’s products are ideal as food supplements because they are low in calories and contain no cholesterol. This makes them healthy for the heart and also ideal for weight management.

Q9 : Would there be any side effects if I consume more than the recommended amount?
A9 : E. Excel’s products are food products and not drugs, thus they will not cause any side effects. A possible effect of consuming too much E. Excel’s products is indigestion, the same result of eating too much food. The most important thing to note is that E. Excel’s products are foods and do not cause side effects.

Q10 : Is it safe to mix products together before I consume them?
A10 : E. Excel’s products complement one another to provide the body with overall well-balanced nutrition. Thus, consuming products together is not only safe but also very much encouraged.

Q11 : For how long should I take E. Excel products?
A11 : Balanced nutrition is vital to good health. Hence, it is important to continuously provide the body with balanced nutrition to maintain good health and prevent diseases. The human body usually takes three months to renew cells and achieve peak condition. It is recommended that you take E. Excel products continuously for three months.

Q12 : Can I take E. Excel products for one month, stop the next month and continue the month thereafter?
A12 : Not taking E. Excel products continuously means not obtaining the best effect. Just think for a moment: three months of sufficient and well-balanced nutrition can only help the body produce healthy cells, but cannot turn the existing unhealthy cells into healthy ones. The human body usually takes three months to renew cells and achieve peak condition.

Q13 : Is it safe to stop taking my medication now that I am using E. Excel’s products?
A13 : Our products are botanical food products designed to nourish and add balance to the body’s nutritional needs. Our products are not medications and therefore, cannot replace a clinical prescription. Please consult your doctor for advice on stopping prescribed medication.

Q14 : Can I consume E. Excel’s products if I’m on medication?
A14 : Our products are botanical food products and not medications. Therefore, they will not cause side effects or interfere with prescribed medication.

PACKAGING/STORAGE

Q1 : How should I store E. Excel’s products?
A1 : Store powdered health beverages in a clean, dry place at room temperature. Store liquid products in the refrigerator.

Q2 : Do E. Excel’s products contain preservatives?
A2 : All E. Excel’s products are preservative-free.

FOR PREGNANT/LACTATING WOMEN

Q1 : Which products can I consume if I am pregnant/breastfeeding?
A1 : E. Excel’s products are made from plant foods such as fruits, vegetables and herbs. They are botanical food products and not medicines, thus they will not produce harmful side effects. E. Excel
does not claim to treat or cure any disease. E. Excel does not encourage self-diagnosis or self-medication. Please consult your doctor if you have any concerns regarding your health or
E. Excel products.

Q2 : Are E. Excel’s products safe for infants?
A2 : Breast milk is the most ideal food for infants as it contains antibodies that boost immunity. E. Excel’s products may be consumed when a child is old enough to eat normal food.

Q3 : What is the recommended intake of E. Excel’s products for children?
A3 : Our products are wholesome food products and not medications. Hence, they do not cause side effects. For children, the recommended intake is dependent on age, weight and size of the child. Children about half the size of an adult may consume half the recommended intake for adults.
Products such as Nutrifresh are especially beneficial for growing children, as growing bodies require more nutrition. Hence, children may consume similar or even more than the recommended intake for adults.

ALLERGIC REACTIONS

Q1 : Will consuming E. Excel’s products give me an allergic reaction?
A1 : E. Excel’s products are made from wholesome plant foods and do not cause side effects. However, please read the label before you consume a product to determine if there are ingredients that you are allergic to.

Q2 : Which product can I use to replace Nutrifresh if I am allergic to soy?
A2 : The Essence of Play.

Q3 : Which product can I use to replace EverNew if I am allergic to any of its ingredients?
A3 : The Essence of Simplicity.

Q4 : What does “detox effect” mean?
A4 : The human body purges undesirable substances naturally when the immune system functions normally. For example, if a person’s diet contains lots of caffeine, when the immune system purges the caffeine, the body may have initial reactions like fatigue and sleepiness before it gradually regains normalcy. Such natural and temporary effects are known as detox effects.
Today, most people are “subhealthy”. Their bodies may show detox effects upon taking E. Excel products. These detox effects are likened to muscle aches a person who has not exercised for ages, will experience after a workout. They are actually signs that the body systems are on the mend.
Please stop taking E. Excel products if you have allergic reactions. However, if you experience detox effects, don’t worry. Continue using E. Excel products and your patience will be rewarded. With time, the detox effects will slowly disappear and you will be pleasantly surprised that your health has never been better!

Q5 : What is the difference between an allergic reaction and a cleansing reaction?
A5 : It is important to distinguish between an allergic reaction and the cleansing effect that comes from plant foods. In general, the three main differences between an allergic reaction and a cleansing reaction are:
1. An allergic reaction usually happens immediately, while a cleansing reaction will usually occur after a few days.
2. An allergic reaction will not get better, but a cleansing reaction will.
3. It takes very little of an ingredient to cause an allergic reaction — even half a capsule can cause an allergic reaction. However, it takes a certain amount of an ingredient to cause a cleansing reaction.

Q6 : If I am allergic to an E. Excel product, does it mean that the product is not good?
A6 : Everyone’s constitution is different. Each of us can be allergic to different things. Our reaction to an ingredient does not mean that the ingredient is harmful to the body. For example, some people are allergic to rice while others are allergic to wheat but we cannot deny the nutritional value of rice and wheat based on that. So, an individual’s allergic reaction does not indicate the overall quality of the product or ingredient.